Dominating Your Sales Process

by Julie Foley Second Street


In order to deliver results for your advertisers, you have to understand what they need and what their goals are. Understanding these goals and designing a campaign to reach those goals will put you in a place to produce tangible success your advertiser’s can use.

The CNA is the most crucial step in the sales process, but currently many sales reps are either not preparing for their CNA or not conducting them at all. Without it, it’s difficult to know exactly what your advertiser needs and difficult to ensure your engagement campaign will show its full potential.

No one is more equipped to talk about the CNA Process than WPSD-TV’s Sara Droke. Sara believes that nailing a CNA involves a lot of work before you even walk in the door – starting with being able to prospect, research your potential client, and understanding best practices for the CNA itself.

The Pitch

Once you start thinking with your advertiser’s goals front and center, you’ll open up additional possibilities you may not have even considered before. If you’re looking for ideas and inspiration for a specific advertiser, download the Seller’s Guide – it’s got promotion ideas, survey questions, and much more for over thirty different advertisers.

Get your copy of the Seller's Guide to Promotions.

One of those possibilities is bundling multiple campaigns together. We’ve already said that each promotion and interactive content has their own strong points, so creating a bundle that leverages a variety of campaigns can produce big results for your advertisers.


For WPSD, they conducted a CNA with a local auto dealer and uncovered a variety of goals they wanted to achieve. They presented the auto dealer with a bundled campaign sponsoring their basketball pick’em, quizzes, and a sweepstakes. They were thrilled and ended up with 282 hot leads, 252 new Facebook Likes, and 737 new email addresses.

Want to see the entire case study? Check it out.

The Objections

Being agile enough to handle objections from advertisers is a necessity. And the best way to handle these objections is identifying them before the sales meeting and being prepared to answer. Renee Herrmann of Shaw Media has some great success stories for overcoming three specific objections.


For example, Renee began working with a local home improvement store that was interested in running a sweepstakes. But, when she suggested offering a prize of new windows (a cost of over $5,000 for the store), they hesitated to jump on board.

“I can’t offer a prize at that value and why does it have to be my product? Wouldn’t a gift card work better?”


Renee knew exactly what to tell them.

  • A higher value prize drives more entries
  • More entries leads to more data, insights, and email opt-ins
  • A prize from the sponsor will attract qualified leads
  • Consider using co-op dollars

Not only was the advertiser able to get the windows paid for through co-op dollars, but they found that 95% of their entries were homeowners and 55% were their prime age demographic.

On another occasion, Renee knew she may have a tough sale when she went to a local HVAC company. The owner was very tech savy and struggled to see why he couldn’t just run the contest on his own.

“I can run my own contest on my site or on Facebook. Why do I need your help?”


You need to have confidence in explaining the value your campaign can provide. The advertiser should want to work with you because you:

  • Can deliver the audience they’re looking for
  • Are the experts and will optimize their campaign
  • Have a relationship with their audience and have earned their loyalty

In the end, the HVAC company agreed to partner with Shaw Media and found the sweepstakes incredibly effective. Receiving 413 entries, the sweeps identified 52 people ready to buy a new furnace in the next year. Plus nearly 90% of entries had an old, outdated furnace – great for future prospects.

Lastly, when attempting to partner with a local electric bicycle company, eeRider, Shaw Media received one of the most common objections:

“This is just too expensive. I can advertise in other places and in other ways.”


Cost is one of the biggest sales deal-breakers. Lowering your price shouldn’t be your first option. Your package is valuable, and you need to have the confidence to show that value. Mention things that you will deliver to your client:

  • Qualify hot leads
  • Capture valuable market data and insights
  • Generate organic, opted-in emails
  • Reach your audience demographics
  • Grow your Facebook likes

The advertiser sweepstakes was a huge success for eeRider (and Shaw Media too). Not only did it receive a whopping 2,481 entries in the two weeks, but they were able to add 849 new email addresses and 772 Facebook Likes. Plus, they now have a satisfied and returning advertising partnership.


Having pre-established packages and pricing is the key to growing your confidence as a sales team. Download the Pricing and Packaging Guides for your industry to help you create valuable sales packages for you and your advertisers.

Get your copy of Your Planning Calendar for Promotions.

The Follow-Up

Many reps aren’t prioritizing their follow-up conversation, and that’s a big missed opportunity. This is your chance to make sure your advertiser understands how to leverage the value of the campaign and for you to set-up future sales.

When you prepare for your follow-up conversation, you want to set yourself up for success by making sure you prepare everything you need:

  1. Review the Goals. Make sure to clearly explain the goals that you and the advertiser had previously agreed upon during your CNA (new email addresses, social fans, consumer data, etc.) In addition, include what was needed to consider that goal completed successfully.

  2. Media Campaign Recap From opt-ins, to on-air spots, to social media mentions, outline what was expected of your campaign and what your campaign delivered.

  3. Survey Question Details. Clearly breakdown the results of your survey questions and be sure to discuss why these results are important to your advertiser.

    It’s time to get your sales team into beast mode to dominate the competition. If you’re not prepared, someone else will be.

Get your copy of Your Planning Calendar for Promotions.